How to order another machine from the shop, choose its site and pay, when it appears in your portal, and how to ask for a move.
Basics
Adding a machine works the same way as your first order: you choose a machine and a site in the shop, pay, and the machine appears in your portal once it is installed. Moving a machine you already own is done by writing to us.
Order another machine
Sign in first, so the order lands on your account. Then open the Shop.
Choose a machine. Its page shows the price, the stock and its figures at each site.
Under Hosting site, choose where the machine will run. The figures on the page update for that site.
Set the Quantity.
Read the All-in price, the Total and the Breakdown. The breakdown lists what the price includes, among them a hosting deposit that covers two months of electricity at that site.
Press Reserve this machine. For a machine that is not in stock yet, the button reads Pre-order this machine.
Pay at the checkout, with Crypto or Cash App or by Bank transfer. The steps are the same as in Pay your hosting invoice.
Good to know: Prices move with the market. An order that is not paid in time expires. If that happens, start a new one from the shop at the day's price.
Choosing the site
The table Where to host on each machine page compares the sites for that machine: the rate and the uptime. Some sites do not run every type of cooling. If the page tells you to pick another site, that machine cannot be hosted there. To compare the sites themselves, open Sites or read Choosing a site.
After you pay
You receive a receipt by email. Your order confirmation is added under Order confirmations on your Invoices page once the order is processed.
On My miners, a card counts your machines on the way and shows the model, the site and the expected date.
Once the machine is installed and hashing, it gets its own tile under Your machines. Until its first reading arrives, the tile reads Awaiting first data.
With the Payment received alert on, your phone tells you when the payment lands.
Shipping and import times depend on the site and on customs. The expected date in your portal is updated as the machine travels. It is an estimate, not a promise.
If the machine you want is not listed
A machine that cannot be ordered right now shows Get notified when available in place of the order button. You can also write to hello@firsthandbitcoin.com and we tell you when it is back. For a machine shipped to a hosting site of your own, the button reads Ask us for a quote.
Move a machine to another site
There is no button for a move in the portal, because every move is planned with you. Write to hello@firsthandbitcoin.com with the machine code and the site you are thinking of. We answer with:
Whether that site can take the machine, including its type of cooling.
What the move costs, including shipping and any import duty at the new site.
How long the machine would be off while it travels. It mines nothing during that time.
Careful: A move takes a machine offline for the whole trip. Compare the sites carefully before you ask for one. We tell you plainly when a move is not worth making.