Open your portal from the emailed link, choose a password, add two-factor sign-in if you want it, and sign in on the iPhone app.
Basics
Your portal is where you see your machines, what they mine and your invoices. You do not need a password to get in the first time: Firsthand Bitcoin emails you a link, and you choose your password once you are inside.
Open your account from the email
Open the email from Firsthand Bitcoin and press the link in it. The link works for 14 days.
A page titled Welcome to your Firsthand portal opens. Press Open my portal.
The Choose a password screen appears. Type a password of at least 10 characters in New password (10+ characters), then type it again in Repeat password.
Press Save password and continue. You can press Skip for now, but you will then need a new emailed link the next time you sign in.
The first time, the portal asks you to accept the Terms, the Privacy Policy and the Hosting Agreement. Once you accept, your portal opens on My miners.
Good to know: If the link has expired, reply to that email and we will send you a new one.
Sign in the next time
Press Sign in at the top of firsthandbitcoin.com, or go to the sign-in page.
Type your Email and your Password.
Press Sign in.
If you leave the password empty, the button changes to Email me a link. Press it and a sign-in link arrives in your inbox instead.
If you forgot your password
On the sign-in page, type your email first.
Press Forgot password?.
Open the email we send you. The link works for 14 days, and you choose a new password when you open it.
To change a password you still remember, open the Account menu, choose Password & 2FA, fill in Change password and press Save password.
Two-factor sign-in
Two-factor sign-in adds a 6-digit code from an app on your phone on top of your password. It is optional, and we recommend it.
Install an authenticator app on your phone, such as Google Authenticator, 1Password or Authy.
In the portal, open Account, then Password & 2FA. Under Two-factor sign-in, press Turn on.
Scan the QR code with the authenticator app, or type the key shown under it.
Type the 6-digit code from the app in Code from the app and press Turn on two-factor.
From then on, after your password or your emailed link, the portal shows Two-factor sign-in and asks for the 6-digit code. Type it and press Continue. The code changes every 30 seconds, so use the one on screen now.
Careful: Lost the phone with your authenticator app? Email hello@firsthandbitcoin.com. We reset two-factor after confirming it is you.
Sign in on the iPhone app
In the Firsthand app, sign in with your email and your password. An emailed link opens in your phone's browser, not in the app, so the app needs a password.
No password yet? Press Forgot password? in the app, open the email, choose your password in the browser, then come back to the app and sign in.
Two-factor is on? The app asks for the 6-digit code after your password, the same way the website does.
Want a quicker way in? On the app's Notifications page you can switch on unlock with Face ID.
If sign-in does not work
No account for that email: use the address your order or invoice emails arrive at. If you are not sure which one it is, write to us.
Email and password do not match: check for a typing mistake, or use Forgot password?.