The five alerts the Firsthand app can send to your phone, what each one means, and how to switch them on or off.
Basics
The Firsthand app can tell you when something changes, so you do not have to open the portal to check. Alerts arrive on your phone as push notifications. You choose which ones you want on the Notifications page.
The alerts you can get
Alert
When it is sent
A machine goes offline
When one of your machines has stopped for about an hour.
It is back online
When a machine we told you about is hashing again.
Payment received
When your payment for an order or an invoice arrives.
Invoice ready
When your monthly hosting invoice is sent to you.
Payback milestones
When your machines have earned back half, and all, of what they cost.
All five are on by default. Each one has its own switch.
Turn alerts on in the iPhone app
Open the Firsthand app and sign in with your email and password.
The first time, your iPhone asks whether the app may send you notifications. Choose Allow.
Open the Account menu and choose Notifications.
Switch each alert on or off. Your choice is saved at once.
When an alert arrives, tap it. The app opens on the page it is about: the machine, the invoice or the payment.
Change your choices from the website
Your choices are tied to your account, not to one device. You can also open the Notifications page in a browser and change the same switches. The alerts themselves still arrive on your phone, through the app.
Unlock with Face ID
In the app, the same page has one more switch: Unlock with Face ID. With it on, the app asks for Face ID each time you open it, on top of your two-step sign-in. On a phone with a fingerprint reader, the switch names the fingerprint.
If no alert arrives
Check that the alert's switch is on, on the Notifications page.
On your iPhone, open Settings, then Notifications, find the Firsthand app and check that notifications are allowed.
Check that a Focus mode or Do Not Disturb is not holding them back.
Make sure you are signed in to the app. Alerts are sent to the phones where you are signed in.
Still nothing? Write to hello@firsthandbitcoin.com and tell us which phone you use.
Which ones to keep on
If you want few alerts, keep A machine goes offline, It is back online and Invoice ready. The first two tell you about your machines without you having to look. The third makes sure an invoice never sits unread.
Good to know: The offline alert waits about an hour on purpose. Short stops are common and usually clear by themselves, so you are told only about stops that last.